Refund policy

Return & Refund Policy

Effective Date: July 18, 2026

At Saniar, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we're here to help.

Returns

You may request a return within 7 days of receiving your order.

To be eligible for a return:

  • The item must be unused, unworn, and in its original condition.

  • All original tags and packaging must be intact.

  • A valid order number or proof of purchase is required.

Non-Returnable Items

The following items cannot be returned or exchanged:

  • Items that have been worn, washed, or damaged after delivery.

  • Products without original tags or packaging.

  • Sale, clearance, or promotional items (unless damaged or defective).

  • Gift cards.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery. Include:

  • Your order number

  • Photos of the item

  • Photos of the package (if applicable)

We will review your request and arrange a replacement or refund if the claim is approved.

Refunds

Once we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

  • Refunds will be processed within 5–10 business days.

  • Refunds will be issued using the original payment method whenever possible.

  • For Cash on Delivery (COD) orders, refunds will be made via bank transfer or another mutually agreed payment method.

Shipping charges are non-refundable unless the return is due to our mistake.

Exchanges

We offer exchanges for:

  • Wrong size (subject to stock availability)

  • Defective or damaged products

  • Incorrect items sent by us

Exchange requests must be made within 7 days of receiving your order.

Return Shipping

  • If the return is due to our error (wrong or defective item), we will cover the return shipping cost.

  • If the return is for any other eligible reason, the customer is responsible for the return shipping charges.

Order Cancellation

Orders may be cancelled before they are shipped. Once an order has been dispatched, it cannot be cancelled and must follow the return process.

Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team.

Store: Saniar Clothing Store

We appreciate your trust in Saniar and thank you for shopping with us.